Return & Exchange Policy
At YOD, we carefully inspect every order before it is shipped. Please read our policy below before making a purchase.
No Refunds
We do not offer refunds on any purchases. Once an order has been placed and delivered, it cannot be refunded.
Exchange Policy
We offer exchanges only under the following conditions:
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Exchange requests must be made within 10 days of receiving your order.
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The item must be unused, in its original condition, and with all original packaging.
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All exchange requests are subject to inspection and approval by our Quality Control team. We reserve the right to decline an exchange if the item does not meet our eligibility criteria.
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You may exchange your item for another available product of equal or adjusted value (any price difference will be charged or credited accordingly).
Non-Exchangeable Items
The following items are not eligible for exchange:
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Imported items
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Items that show signs of use, damage, or alteration
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Items without original packaging or accessories
How to Request an Exchange
To request an exchange, please contact our Customer Care team within 10 days of receiving your order.
Phone: +92 325 3597229
Email: info.customercareyodpk@gmail.com
Our team will guide you through the exchange process after reviewing your request.